Can call centers hang up the phones for good? Intuitive Solutions did. WebRTC enabled this contact center provider to eliminate antiquated telephony and desktop phone infrastructure with a pure web-based solution, allowing them to expand beyond brick-and-mortar confines to a home-based agent model. It also ensured scalability and better service for customers, including MUY! Companies, one of the country's largest franchise restaurant companies with 232 Pizza Hut locations. This is one example of WebRTC adoption today, but the potential is limitless when powered by IoT. | By JP Morgenthal | Article Rating: |
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| October 24, 2014 08:00 PM EDT | Reads: |
4,804 |
Regardless if you’ve migrated multiple applications or this is your first migration to a public Infrastructure-as-a-Service (IaaS) you will want to run a small proof-of-concept to make sure that the basic elements of data flow operate as expected and your components will run in the IaaS environment. This week I spent some time experimenting with the three top IaaS offerings: Amazon AWS, Google Compute Cloud and Microsoft Azure. The architecture was relatively simple: three docker containers, one hosting a LAMP—Linux, Apache, MySQL & PHP—stack running WordPress, one hosting Postfix mail server forwarding all mail, and one hosting CVS. The results of the testing were informative.
Google
Google only offers a limited number of Linux versions by default, one of them is not Ubuntu, so I was forced to use Red Hat Enterprise. Luckily, the only thing that had to change was how to install Docker. Once Docker was installed, I created an Ubuntu layer and I was able to run my container builds. Google clearly had the best network performance of all three vendors. This was clear in how quickly the containers were able to pull from the various repositories. However, the issues of deploying these containers in this environment were soon apparent. The LAMP stack included a Secure Shell (SSH) interface that the host machine would not allow me to bind my Docker container to. This problem could not be overcome without significant rework and was required to finish the install. I put that aside and continued onto the Postfix container. That’s when it got real frustrating as I learned I could not bind the container to port 25 (SMTP). That’s right folks, the Gmail people don’t want you using their platform to build a mail server, go figure.
Amazon AWS
There’s a reason why AWS is the leader in cloud services, their user interface was the most elegant for building out the server environment that I designed. Moreover, their t1.micro edition was perfect for doing the early testing work without incurring a lot of charges and when I was done I was able to create a snapshot of that server and use it as the formation of an m3.medium. I selected the Ubuntu 14.04 64-bit EBS-backed machine image to start with, which greatly reduced the amount of data that Docker had to pull in order to formulate the base images. Since I already hosted my existing WordPress and CVS repository on Amazon, I set up an Elastic IP and just moved the association back and forth to test against jpmorgenthal.com, this greatly reduced the headache of setting up WordPress and Postfix since they required the domain name.
Of note, I was having a heck of a time getting my Postfix container running. I could connect to the server using localhost, but could not connect from my home development machine. I removed all firewalls and confirmed that the security rules allowed port 25. I checked the issue on the Interwebs and found others having the same issue. There was a common belief that AWS was block port 25. In truth they are not, but I did find out they limit outbound port 25 calls in an attempt to make sure that customers don’t shoot themselves in the foot and get identified as spammers. The real issue was that Comcast blocks outbound port 25, which I discovered by connecting through another t1.micro instance telnet session that worked fine. The bigger issue here is what is the responsibility of the cloud service provider to protect the credibility of the whole as AWS is doing with outbound email? Is it really they are trying to protect their clients or is it that they have an outbound SMTP mailing service that they want customers to use?
Total cost for using a mix of t1.micro and m3.medium with 15 GB EBS with Elastic IP and multiple snapshots over a period of 9 hours was a whopping $1.65

Azure
Microsoft, like Google, has excellent network performance and the performance of their smallest class of virtual servers also completed the process of building the LAMP container in a reasonable amount of time. Their portal interface was very intuitive for creating the Ubuntu server and they offered the option of using a password in addition to a x.509 certificate, which was a handy option that was not offered with Google or AWS. As with Amazon, once the containers were instantiated they performed well and were accessible across all ports that were exposed on the network interface.
Where Azure falls short today is in their networking. They do not have an Elastic IP service like Amazon, which made it very difficult to switch between the current server and the test environment. This would not bode well for dev/test scenarios where it would be useful to have a single DNS entry for the testing scripts and then just point that entry at the current test environment. It seems, based on some limited web searching, that customers really want dynamic IP addressing on Azure and Microsoft has not responded to this requirement.
Docker
Some quick notes on Docker. I found that the most success I had was when starting with a Dockerfile and doing my own builds to bootstrap an environment. This way facilitates that all the necessary ports that need to be exposed are set up appropriately and its easier to inject a foreground script that will keep the container alive after it is started. This latter point is key. A daemon-ized container requires that something be continually running in the foreground to keep the container alive. This can be done with a while..do script command handed to /bin/sh, but it’s far more effective to use the startup script that ensures all the necessary services have started and then goes into a wait loop. Also, if you do changes to your container once its started e.g. via SSH, remember to commit the changes when you exit the session or you will be repeating those steps the next time you run the container.
Read the original blog entry...
Published October 24, 2014 Reads 4,804
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More Stories By JP Morgenthal
JP Morgenthal is an internationally renowned thought leader in the areas of IT transformation, modernization, and cloud computing. JP has served in executive roles within major software companies and technology startups. Areas of expertise include strategy, architecture, application development, infrastructure and operations, cloud computing, DevOps, and integration. He routinely advices C-level executives on the best ways to use technology to derive business value. JP is a published author with four trade publications. Hist most recent is “Cloud Computing: Assessing the Risks”. JP hold both a Masters and Bachelors of Science in Computer Science from Hofstra University.
Can call centers hang up the phones for good? Intuitive Solutions did. WebRTC enabled this contact center provider to eliminate antiquated telephony and desktop phone infrastructure with a pure web-based solution, allowing them to expand beyond brick-and-mortar confines to a home-based agent model. It also ensured scalability and better service for customers, including MUY! Companies, one of the country's largest franchise restaurant companies with 232 Pizza Hut locations. This is one example of WebRTC adoption today, but the potential is limitless when powered by IoT. Jan. 8, 2015 10:30 AM EST Reads: 2,520 |
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SYS-CON Events announced today that Cisco, the worldwide leader in IT that transforms how people connect, communicate and collaborate, has been named “Gold Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY.
Cisco makes amazing things happen by connecting the unconnected. Cisco has shaped the future of the Internet by becoming the worldwide leader in transforming how people connect, communicate and collaborate. Cisco and our partners are building the platform for the Internet of Everything by connecting the...
One of the biggest challenges when developing connected devices is identifying user value and delivering it through successful user experiences.
In his session at Internet of @ThingsExpo, Mike Kuniavsky, Principal Scientist, Innovation Services at PARC, described an IoT-specific approach to user experience design that combines approaches from interaction design, industrial design and service design to create experiences that go beyond simple connected gadgets to create lasting, multi-device experiences grounded in people's real needs and desires.
The 3rd International @ThingsExpo, co-located with the 16th International Cloud Expo – to be held June 9-11, 2015, at the Javits Center in New York City, NY – is now accepting Hackathon proposals. Hackathon sponsorship benefits include general brand exposure and increasing engagement with the developer ecosystem.
At Cloud Expo 2014 Silicon Valley, IBM held the Bluemix Developer Playground on November 5 and ElasticBox held the DevOps Hackathon on November 6. Both events took place on the expo floor.
The Bluemix Developer Playground, for developers of all levels, highlighted the ease of use of...
There's no doubt that the Internet of Things is driving the next wave of innovation. Google has spent billions over the past few months vacuuming up companies that specialize in smart appliances and machine learning. Already, Philips light bulbs, Audi automobiles, and Samsung washers and dryers can communicate with and be controlled from mobile devices. To take advantage of the opportunities the Internet of Things brings to your business, you'll want to start preparing now.
“With easy-to-use SDKs for Atmel’s platforms, IoT developers can now reap the benefits of realtime communication, and bypass the security pitfalls and configuration complexities that put IoT deployments at risk,” said Todd Greene, founder & CEO of PubNub.
PubNub will team with Atmel at CES 2015 to launch full SDK support for Atmel’s MCU, MPU, and Wireless SoC platforms. Atmel developers now have access to PubNub’s secure Publish/Subscribe messaging with guaranteed ¼ second latencies across PubNub’s 14 global points-of-presence. PubNub delivers secure communication through firewalls, proxy ser...
The Internet of Everything (IoE) brings together people, process, data and things to make networked connections more relevant and valuable than ever before – transforming information into knowledge and knowledge into wisdom. IoE creates new capabilities, richer experiences, and unprecedented opportunities to improve business and government operations, decision making and mission support capabilities.
In his session at @ThingsExpo, Gary Hall, Chief Technology Officer, Federal Defense at Cisco Systems, will break down the core capabilities of IoT in multiple settings and expand upon IoE for bo...
The recent trends like cloud computing, social, mobile and Internet of Things are forcing enterprises to modernize in order to compete in the competitive globalized markets.
However, enterprises are approaching newer technologies with a more silo-ed way, gaining only sub optimal benefits.
The Modern Enterprise model is presented as a newer way to think of enterprise IT, which takes a more holistic approach to embracing modern technologies.
Web-based real-time communications (WebRTC), which developed significant industry buzz in 2014, will move past the hype and begin to provide real business benefit to companies in 2015, according to 3CX, a provider of software-based VoIP IP PBX solutions.
“In 2014, we have seen the rapid rise of WebRTC, and as the technology continues to snowball, we expect to see an increasing number of businesses turn to WebRTC to boost collaboration and to offer improved customer service,” said Nick Galea, CEO and founder of 3CX.
Grow your business with enterprise wearable apps using SAP Platforms and Google Glass. SAP and Google just launched the SAP and Google Glass Challenge, an opportunity for you to innovate and develop the best Enterprise Wearable App using SAP Platforms and Google Glass and gain valuable market exposure.
In his session at @ThingsExpo, Brian McPhail, Senior Director of Business Development, ISVs & Digital Commerce at SAP, outlined the timeline of the SAP Google Glass Challenge and the opportunity for developers, start-ups, and companies of all sizes to engage with SAP today.
Technology is enabling a new approach to collecting and using data. This approach, commonly referred to as the "Internet of Things" (IoT), enables businesses to use real-time data from all sorts of things including machines, devices and sensors to make better decisions, improve customer service, and lower the risk in the creation of new revenue opportunities.
In his General Session at Internet of @ThingsExpo, Dave Wagstaff, Vice President and Chief Architect at BSQUARE Corporation, discuss the real benefits to focus on, how to understand the requirements of a successful solution, the flow of ...
What changes in the cloud computing, Internet of Things and Big Data landscape should you be expecting in 2015? This article offers a round-up of industry experts' opinions on the New Year.
Now that cloud services have become part of IT’s “new normal,” commonly referred to as “hybrid,” it seems obvious that the approaches and tools we use to manage IT would also evolve and mature, though the pace of evolution varies amongs companies, of course. According to a Website Magazine article quoting a Gartner survey, more than 55% of CIOs indicate they would host all critical apps in the cloud by 202...
Wearable devices have come of age. The primary applications of wearables so far have been "the Quantified Self" or the tracking of one's fitness and health status. We propose the evolution of wearables into social and emotional communication devices. Our BE(tm) sensor uses light to visualize the skin conductance response. Our sensors are very inexpensive and can be massively distributed to audiences or groups of any size, in order to gauge reactions to performances, video, or any kind of presentation.
In her session at @ThingsExpo, Jocelyn Scheirer, CEO & Founder of Bionolux, will discuss ho...
Sensor-enabled things are becoming more commonplace, precursors to a larger and more complex framework that most consider the ultimate promise of the IoT: things connecting, interacting, sharing, storing, and over time perhaps learning and predicting based on habits, behaviors, location, preferences, purchases and more.
In his session at @ThingsExpo, Tom Wesselman, Director of Communications Ecosystem Architecture at Plantronics, will examine the still nascent IoT as it is coalescing, including what it is today, what it might ultimately be, the role of wearable tech, and technology gaps stil...
One of the biggest impacts of the Internet of Things is and will continue to be on data; specifically data volume, management and usage. Companies are scrambling to adapt to this new and unpredictable data reality with legacy infrastructure that cannot handle the speed and volume of data.
In his session at @ThingsExpo, Don DeLoach, CEO and president of Infobright, will discuss how companies need to rethink their data infrastructure to participate in the IoT, including:
Data storage: Understanding the kinds of data: structured, unstructured, big/small?
Analytics: What kinds and how responsiv...
Since 2008 and for the first time in history, more than half of humans live in urban areas, urging cities to become “smart.” Today, cities can leverage the wide availability of smartphones combined with new technologies such as Beacons or NFC to connect their urban furniture and environment to create citizen-first services that improve transportation, way-finding and information delivery.
In her session at @ThingsExpo, Laetitia Gazel-Anthoine, CEO of Connecthings, will focus on successful use cases.
The explosion of connected devices / sensors is creating an ever-expanding set of new and valuable data. In parallel the emerging capability of Big Data technologies to store, access, analyze, and react to this data is producing changes in business models under the umbrella of the Internet of Things (IoT). In particular within the Insurance industry, IoT appears positioned to enable deep changes by altering relationships between insurers, distributors, and the insured.
In his session at @ThingsExpo, Michael Sick, a Senior Manager and Big Data Architect within Ernst and Young's Financial Servi...
Cultural, regulatory, environmental, political and economic (CREPE) conditions over the past decade are creating cross-industry solution spaces that require processes and technologies from both the Internet of Things (IoT), and Data Management and Analytics (DMA). These solution spaces are evolving into Sensor Analytics Ecosystems (SAE) that represent significant new opportunities for organizations of all types. Public Utilities throughout the world, providing electricity, natural gas and water, are pursuing SmartGrid initiatives that represent one of the more mature examples of SAE. We have s...
We’re no longer looking to the future for the IoT wave. It’s no longer a distant dream but a reality that has arrived. It’s now time to make sure the industry is in alignment to meet the IoT growing pains – cooperate and collaborate as well as innovate.
In his session at @ThingsExpo, Jim Hunter, Chief Scientist & Technology Evangelist at Greenwave Systems, will examine the key ingredients to IoT success and identify solutions to challenges the industry is facing. The deep industry expertise behind this presentation will provide attendees with a leading edge view of rapidly emerging IoT oppor...
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Not exactly, it’s still not all quite crystal clear in cloud is it?
The nomenclature, taxonomy and classification of the cloud are all part of the problem. At the risk of introducing a new term, it may be useful to talk about the workl...
It’s a market that is as big or bigger than Cloud. IDC expects the overall market for IoT to grow at a 12.5% CAGR from $1.3 trillion in 2013 to $3.0 trillion in 2020. IDC also forecasts that there will be approximately 30 billion autonomous things attached to the Internet in 2020, which serve as the catalyst driving this significant revenue opportunity. IDC believes that services and connectivity will make up the majority of the IoT market — outside of intelligent systems; together, they are estimated to account for just over half of the worldwide IoT market in 2013. IDC expects that by 2020,...
One way or another, all data center networks exhibit at least 6 different functional areas that their operators need to engineer, implement, and operate with a differing set of needs and requirements. Similarly, in one way or another, most of the available SDN and virtualized network solutions available today or in progress aim to deal with issues in one or more of these areas to improve their functional effectiveness, cost, automated-ness, or integrated-ness. Yet some areas receive an inordinate amount of focus/attention and those areas may not necessarily have the most opportunity for improv...
I arrived early for the International Consumer Electronics Show (CES) here in Las Vegas, in hopes of finding innovations for the Internet of things (IoT) that promise to disrupt enterprise business models. After attending a few pre-conference press events, I must say I’m underwhelmed.
Sure, there are plenty of wearable widgets and smart home gadgets and incremental advancements for screens large and small, but so far nothing I’d consider disruptive – either for the IoT or for consumer electronics in general.
Then again, the show doesn’t even officially begin until Tuesday, and given CES ...
Other technologies covered were: the huge growth in Internet users from 2B now to the over 5B. This will bring new cultural, political and economic ramifications. Smartphones will continue to be disruptive with newer and newer usage across the world impacting our daily lives. Robotics, specially home robots doing several tasks will become relevant. The big question was on the ownership of data created by all these devices. This year’s CES has a bigger presence of automobile companies and both BMW and Mercedes Benz executives appeared in keynotes. The connected home and the connected car have b...
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Stu Hammer is the leader of the HP Enterprise Services Applications Practice in U.S. Public Sector, where he has specialized in application modernization, transformation strategy and transformation to cloud services. He has been in the IT business for more than 29 years with a strategic focus on IT transformation trends and providing application transformation strategies for government clients.
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In 2014, we saw AWS customers (especially in the small and mid-size segments) start to lay claim that they couldn’t make their own networks as secure as using Amazon’s EC2/S3 infrastructure services. This trend will accelerate in 2015. Small and medium businesses usage of cloud applications will increase because they are unable to keep pace with the rate of change of attacks and threats, as well as resulting legal and compliance requirements. Why? Mainly due to the cost and level of effort it would require to adequately protect against the myriad of data breach possibilities. They want to be...





















