TAMPA, Fla., July 28 /PRNewswire/ -- ConnectWise partners offering help-desk services can now provide instant, easy-to-use, private-labeled remote support to their customers at an affordable price. Through its new integration partnership with NTRglobal, ConnectWise is enabling its managed services partners to enhance their service-level quality and end-user satisfaction while increasing productivity and expanding business offerings.

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With NTRsupport's on-demand software-as-a-service (SaaS) solution, ConnectWise partners can create a Web-based remote support connection on a client's computer, facilitating unattended access and allowing them to view client issues via screen sharing. The Web-based solution is available without the need for pre-installation of software, or even for multiple windows. Managed services providers can easily create end-user session codes, guide clients through help-desk and support functions and more -- all from the convenience of their desktop.

Partners can begin an NTRsupport remote support session with a simple click of a button right in the ConnectWise ticket screen, which provides a quick and easy way to initiate on-the-spot remote support with end clients. NTRsupport's Integrated Session Code Interface, chat button, chat console, and e-mail signature button can be customized and managed by the managed services provider to reflect their own company branding. At the end of each session, the NTRsupport information is automatically entered into the ConnectWise notes field.

"Small businesses are beginning to value expert IT services more than ever. The economy has forced them to focus their resources more on internal profit engines such as sales and customer services," said ConnectWise CEO Arnie Bellini. "Since SMBs are no longer able to accommodate many technical roles in-house, it creates a huge opportunity for our partners to build bonds, and revenues, through managed services that can keep those businesses running in peak form. Secure, on-demand remote support with NTRsupport can significantly decrease downtime for both the solution provider and the end-client, delivering an immediate resolution to their issues."

"NTRsupport offers one of the most comprehensive technical support platforms to quickly resolve remote support issues," said Andre Angel, president, NTRglobal. "NTRsupport also provides a new level of customization and branding to ConnectWise partners, allowing them to extend the look and feel of their company's brand in the marketplace. NTRglobal is excited about the potential of this relationship for managed services providers."

NTRsupport is one of the most flexible remote support platforms available for managed service providers, accommodating PC, Mac, Linux, and Windows Mobile operating systems. This allows ConnectWise partners who use NTRsupport to easily and securely interface with an array of end-user infrastructures. All data is encrypted with 256bit AES encryption, and access to the end-user's information is permission-based. Yet the solution allows partners to visibly track what every technician has done on their end-client's computers, to document the specific impact of the remote support sessions on a day-by-day, week-by-week or month-by-month basis, should any end-user questions arise.

Taking Advantage of the SaaS Opportunity

At the recent Software-as-a-Service Summit, IT analyst firm IDC reported that sales of SaaS solutions are expected to grow at a rate of 40 - 42 percent in 2009. In addition, annual reports from many public SaaS companies revealed a 30 percent or higher growth rate compared to last year. Software-as-a-Service continues to prove itself as a recession-bucking business model, one that short-staffed CIOs are embracing in order to produce efficiencies and increase business despite restricted resources. It is also a model that can generate revenues and improve end-user satisfaction for managed services providers who answer the call.

Pioneering Managed Services Integration

ConnectWise's leadership status in the PSA market is enhanced by its cutting-edge ConnectWise Managed Services Platform, which provides the industry's greatest depth and breadth of related capabilities. ConnectWise far outpaces its competitors as one of the few software applications to integrate with a comprehensive selection of leading managed services vendors. The ConnectWise Managed Services Platform enables VARs to serve as virtual outsourced IT departments for their SMB clients. Clients' needs can now be monitored and addressed via remote support with exceptional service levels and at considerably lower cost compared to internal IT resources.

ConnectWise's vast customer base and channel partner focus ensures that all products and services are continually enhanced and evolved based on real-world issues and opportunities. With more than 27 years of IT industry experience from the solution provider perspective, ConnectWise delivers incomparable bottom-line value for VAR business models.

About NTRglobal

More than 17,000 companies of all sizes in more than 60 countries rely on NTRglobal to deliver enterprise-grade security and reliability for on-demand remote support with NTRsupport(TM) for their PCs, servers and Windows Mobile devices and management of end-user devices, physical and virtual, with NTRadmin(TM). NTRglobal secure Software-as-a-Service (SaaS) combines award-winning functionality, proven integration, including Salesforce and other major CRM systems, point-and-click administration and scalability, global capabilities, customization and robust reporting for 360-degree visibility and compliance management. Offering a superior customer experience with dedicated regional and global support, NTRglobal applications are offered in 17 languages, including those with double-byte characters. All NTRglobal applications are hosted from multiple data centers in each of the regions with fail-over capabilities to ensure robust performance and reliability. For more information about NTRglobal, visit www.ntrglobal.com.

ABOUT CONNECTWISE

ConnectWise is the world's leading Web-based professional service automation (PSA) software application designed exclusively for technology consultants, integrators and developers. More than 30,000 IT solution providers rely on ConnectWise to more efficiently integrate key business operations across their enterprises, from business development and project management, to client services and billing. ConnectWise technology enables IT companies to drive greater accountability, operational efficiency, profitability, and tighter systems integration. Visit www.connectwise.com for more information or call 813-463-4760.

SOURCE ConnectWise