Welcome!

Government Cloud Authors: Ram Sonagara, Pat Romanski, Elizabeth White, Liz McMillan, Lori MacVittie

Related Topics: @CloudExpo, Java IoT, Microservices Expo, Linux Containers, Agile Computing, Government Cloud, @BigDataExpo, OpenStack Journal, @ThingsExpo, @DevOpsSummit

@CloudExpo: Blog Feed Post

Gearing up for #DigitalTransformation | @CloudExpo @PagerDuty #IoT #ML

Dynamic and Collaborative Incident Response

Gearing up for Digital Transformation

By Vera Chen

Modern organizations face great challenges as they embrace innovation and integrate new tools and services. They begin to mature and move away from the complacency of maintaining traditional technologies and systems that only solve individual, siloed problems and work “well enough.” In order to build a product that delivers continuous value, organizations must discover and address the true pain points and pitfalls teams experience throughout the incident management lifecycle in order to innovate solutions that boost revenue, increase system availability and performance, and augment employee productivity and efficiency. These companies must undergo a digital transformation.

In recent months, the product team here at PagerDuty has continued to impress me with their feature releases that aim to improve the welfare of IT organizations and the lives of their IT Ops and DevOps incident responders. I’d like to share a few areas of recent product focus that stand out, as they focus on transforming the way people get things done and resolving issues.

Dynamic and Collaborative Incident Response

PagerDuty recently released features that help people connect with data at scale. Dynamic incident response streamlines workflows that help you recruit the right collaborators and responders on an issue. How? You can now easily incorporate additional individuals or escalation policies to collaborate and resolve issues faster with Response Mobilizer. Moreover, individuals who are collaborating on a critical incident can quickly jump on a conference call to share root cause analysis status updates, discuss and tackle roadblocks, and drive faster resolution of issues with Response Bridge.

Continuing with the theme of collaboration, our bi-directional PagerDuty Slack Integration syncs critical incident details including incident ID, description, status, services impacted, and who the incident is assigned to. Collaborators can leverage Slack’s slash commands to create a PagerDuty incident from directly within Slack. This enables seamless collaboration with remote teammates and cross-functional team members, making it easy to discuss critical issues or remediation details, and even easier to acknowledge or resolve incidents with the click of a button — without having to leave the Slack interface.

Platform Extensibility

The product team continues to make it even easier for developers to extend the PagerDuty platform in various ways. The recent release of API v 2.0 introduces more consistency and allows users to quickly test API calls right within the document library! You can embed PagerDuty easily into your apps, or your apps into PagerDuty, to create your own integrations.

API v2.0 gives you the ability to create your own integrations through the Custom Events Transformer. Use JavaScript to easily convert a payload from any tool that can run a script or send an HTTP/HTTPS request into a payload that PagerDuty can interpret. You can easily add the custom event transformer via creating a new service, execute and modify pre-populated JavaScript code, and send a payload to the integration URL to trigger an incident in PagerDuty! It’s that simple!

PagerDuty Add-ons give you the power to add more functionality to PagerDuty so that you can access additional features directly within PagerDuty. You can for instance add scripts or web pages to your PagerDuty environment. Our support team introduced a few Add-ons for you to consider and help you get started — export users to a CSV, view PagerDuty’s status via a status page directly from your own account, view incident activity trends that may help you decide how to efficiently staff your teams and organize their response schedules, and so much more!

Native Integrations

I could go on and on about some of our newest native integrations as well — especially the bi-directional PagerDuty ServiceNow Integration that syncs incident updates, status, and notes between both platforms in real-time, and also enables you to provision PagerDuty users directly from the ServiceNow platform, and more!

Looking Ahead

Our engineers will continue to diligently develop valuable features to surprise you and most importantly, solve more of the problems you face today. You’ll get to see and hear more about these features by joining us at the PagerDuty Summit. In addition to the opportunity to attend a variety sessions, delivered by the industry’s best, you will have the opportunity to check out live demos of our newest features and solutions! You’ll be one of the first to see how you and your organization can leverage PagerDuty’s newest features to transform your operations environment.

I hope you’re just as excited as I am to bring your teammates to the PagerDuty Summit on September 13th ! You’ll meet our new CEO, members of the amazing product staff, and other industry leading attendees and speakers from Yahoo, Splunk, Google, IBM, Airbnb and more! Most importantly, you’ll be able to learn from organizations similar to yours that have overcome digital transformation challenges you might be currently facing now or some day in the future.

The post Gearing up for Digital Transformation appeared first on PagerDuty.

More Stories By PagerDuty Blog

PagerDuty’s operations performance platform helps companies increase reliability. By connecting people, systems and data in a single view, PagerDuty delivers visibility and actionable intelligence across global operations for effective incident resolution management. PagerDuty has over 100 platform partners, and is trusted by Fortune 500 companies and startups alike, including Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square and Github.

@ThingsExpo Stories
Established in 1998, Calsoft is a leading software product engineering Services Company specializing in Storage, Networking, Virtualization and Cloud business verticals. Calsoft provides End-to-End Product Development, Quality Assurance Sustenance, Solution Engineering and Professional Services expertise to assist customers in achieving their product development and business goals. The company's deep domain knowledge of Storage, Virtualization, Networking and Cloud verticals helps in delivering ...
More and more brands have jumped on the IoT bandwagon. We have an excess of wearables – activity trackers, smartwatches, smart glasses and sneakers, and more that track seemingly endless datapoints. However, most consumers have no idea what “IoT” means. Creating more wearables that track data shouldn't be the aim of brands; delivering meaningful, tangible relevance to their users should be. We're in a period in which the IoT pendulum is still swinging. Initially, it swung toward "smart for smar...
Successful digital transformation requires new organizational competencies and capabilities. Research tells us that the biggest impediment to successful transformation is human; consequently, the biggest enabler is a properly skilled and empowered workforce. In the digital age, new individual and collective competencies are required. In his session at 19th Cloud Expo, Bob Newhouse, CEO and founder of Agilitiv, will draw together recent research and lessons learned from emerging and established ...
SYS-CON Events announced today that SoftNet Solutions will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. SoftNet Solutions specializes in Enterprise Solutions for Hadoop and Big Data. It offers customers the most open, robust, and value-conscious portfolio of solutions, services, and tools for the shortest route to success with Big Data. The unique differentiator is the ability to architect and ...
“Media Sponsor” of SYS-CON's 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. CloudBerry Backup is a leading cross-platform cloud backup and disaster recovery solution integrated with major public cloud services, such as Amazon Web Services, Microsoft Azure and Google Cloud Platform.
SYS-CON Events announced today that Embotics, the cloud automation company, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Embotics is the cloud automation company for IT organizations and service providers that need to improve provisioning or enable self-service capabilities. With a relentless focus on delivering a premier user experience and unmatched customer support, Embotics is the fas...
In the next five to ten years, millions, if not billions of things will become smarter. This smartness goes beyond connected things in our homes like the fridge, thermostat and fancy lighting, and into heavily regulated industries including aerospace, pharmaceutical/medical devices and energy. “Smartness” will embed itself within individual products that are part of our daily lives. We will engage with smart products - learning from them, informing them, and communicating with them. Smart produc...
As ridesharing competitors and enhanced services increase, notable changes are occurring in the transportation model. Despite the cost-effective means and flexibility of ridesharing, both drivers and users will need to be aware of the connected environment and how it will impact the ridesharing experience. In his session at @ThingsExpo, Timothy Evavold, Executive Director Automotive at Covisint, will discuss key challenges and solutions to powering a ride sharing and/or multimodal model in the a...
SYS-CON Events announced today that Coalfire will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Coalfire is the trusted leader in cybersecurity risk management and compliance services. Coalfire integrates advisory and technical assessments and recommendations to the corporate directors, executives, boards, and IT organizations for global brands and organizations in the technology, cloud, health...
A completely new computing platform is on the horizon. They’re called Microservers by some, ARM Servers by others, and sometimes even ARM-based Servers. No matter what you call them, Microservers will have a huge impact on the data center and on server computing in general. Although few people are familiar with Microservers today, their impact will be felt very soon. This is a new category of computing platform that is available today and is predicted to have triple-digit growth rates for some ...
SYS-CON Events announced today that Transparent Cloud Computing (T-Cloud) Consortium will exhibit at the 19th International Cloud Expo®, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. The Transparent Cloud Computing Consortium (T-Cloud Consortium) will conduct research activities into changes in the computing model as a result of collaboration between "device" and "cloud" and the creation of new value and markets through organic data proces...
Cognitive Computing is becoming the foundation for a new generation of solutions that have the potential to transform business. Unlike traditional approaches to building solutions, a cognitive computing approach allows the data to help determine the way applications are designed. This contrasts with conventional software development that begins with defining logic based on the current way a business operates. In her session at 18th Cloud Expo, Judith S. Hurwitz, President and CEO of Hurwitz & ...
Major trends and emerging technologies – from virtual reality and IoT, to Big Data and algorithms – are helping organizations innovate in the digital era. However, to create real business value, IT must think beyond the ‘what’ of digital transformation to the ‘how’ to harness emerging trends, innovation and disruption. Architecture is the key that underpins and ties all these efforts together. In the digital age, it’s important to invest in architecture, extend the enterprise footprint to the cl...
SYS-CON Events announced today that MathFreeOn will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. MathFreeOn is Software as a Service (SaaS) used in Engineering and Math education. Write scripts and solve math problems online. MathFreeOn provides online courses for beginners or amateurs who have difficulties in writing scripts. In accordance with various mathematical topics, there are more tha...
The best way to leverage your Cloud Expo presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering Cloud Expo and @ThingsExpo will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at Cloud Expo. Product announcements during our show provide your company with the most reach through our targeted audiences.
@ThingsExpo has been named the Top 5 Most Influential Internet of Things Brand by Onalytica in the ‘The Internet of Things Landscape 2015: Top 100 Individuals and Brands.' Onalytica analyzed Twitter conversations around the #IoT debate to uncover the most influential brands and individuals driving the conversation. Onalytica captured data from 56,224 users. The PageRank based methodology they use to extract influencers on a particular topic (tweets mentioning #InternetofThings or #IoT in this ...
@ThingsExpo has been named the Top 5 Most Influential M2M Brand by Onalytica in the ‘Machine to Machine: Top 100 Influencers and Brands.' Onalytica analyzed the online debate on M2M by looking at over 85,000 tweets to provide the most influential individuals and brands that drive the discussion. According to Onalytica the "analysis showed a very engaged community with a lot of interactive tweets. The M2M discussion seems to be more fragmented and driven by some of the major brands present in the...
In the next forty months – just over three years – businesses will undergo extraordinary changes. The exponential growth of digitization and machine learning will see a step function change in how businesses create value, satisfy customers, and outperform their competition. In the next forty months companies will take the actions that will see them get to the next level of the game called Capitalism. Or they won’t – game over. The winners of today and tomorrow think differently, follow different...
In an era of historic innovation fueled by unprecedented access to data and technology, the low cost and risk of entering new markets has leveled the playing field for business. Today, any ambitious innovator can easily introduce a new application or product that can reinvent business models and transform the client experience. In their Day 2 Keynote at 19th Cloud Expo, Mercer Rowe, IBM Vice President of Strategic Alliances, and Raejeanne Skillern, Intel Vice President of Data Center Group and ...
Virgil consists of an open-source encryption library, which implements Cryptographic Message Syntax (CMS) and Elliptic Curve Integrated Encryption Scheme (ECIES) (including RSA schema), a Key Management API, and a cloud-based Key Management Service (Virgil Keys). The Virgil Keys Service consists of a public key service and a private key escrow service.