Microsoft Services - Overview

Microsoft Services' goal is to help make sure that customers receive the maximum value for their technology investments. Visit the Microsoft Services Web site to learn more about the variety of global consumer and business support offerings, and strategic IT consulting services to help meet the requirements of our customers everywhere.

Support Services

  • Personal Support
    Phone- and Web-based support options for home and home office users.
  • Professional Support
    Phone- and Web-based support options for developers, IT professionals, and partners.
  • Essential Support
    Prepackaged support options to help meet businesses' foundational support requirements. See the Microsoft Services Business Support Options Web site for an overview of Premier Support and the Essential Support Standard Plan.
  • Premier Support
    Customizable support options for businesses with complex support requirements. See the Microsoft Services Business Support Options Web site for an overview of Premier Support and the Essential Support Standard Plan.
  • Gold Certified Partners for Support Services
    Technical support provided by a select group of Gold Certified Partners who have met Microsoft's rigorous qualification standards.
  • Software Assurance
    Self-help resources and problem resolution support for covered Microsoft servers.
  • Support Lifecycle & Policies
    Microsoft’s Support Lifecycle policy provides consistent and predictable guidelines for product support availability at the time of product release.
  • Customer Service
    Non-technical assistance with product purchases, subscriptions, online services, events, training courses, corporate sales, piracy issues, and more.

Consulting Services

  • Consulting Services
    IT strategy, development, and infrastructure services to help businesses design, implement, and deploy leading-edge Microsoft technologies.
  • Certified Partners
    Independent companies who have met our qualification standards for servicing customers and providing third-party software based on Microsoft technologies.
  • Microsoft Technology Centers (MTC)
    Complete development environments to help envision, architect, and test customized solutions using Microsoft .NET–connected technologies.

  • Microsoft Services' goal is to help make sure that customers receive the maximum value for their technology investments. Visit the Microsoft Services Web site to learn more about the variety of global consumer and business support offerings, and strategic IT consulting services to help meet the requirements of our customers everywhere.
Last Review : July 30, 2009