SYS-CON Events announced today that The Open Data Center Alliance, an independent organization that gives stakeholders a voice in shaping the future of cloud computing, has been named “Bronze Sponsor” of SYS-CON's 10th International Cloud Expo, which will take place on June 11–14, 2012, at the Javits Center in New York City, New York.
The Open Data Center Alliance was formed in 2010 as a unique consortium of leading global IT organizations. The Alliance is led by a steering committee of senior ...| By Maureen O'Gara | Article Rating: |
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| February 4, 2012 11:00 AM EST | Reads: |
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Cloud doyen Salesforce.com Tuesday fielded Desk.com, a new on-demand social and mobile help desk platform that's supposed to let businesses deliver personal customer service by unifying support channels including Twitter, Facebook, e-mail, the phone and the web via a Desk.com Agent Desktop.
Basic pricing starts at $49 a month per full-time agent for unlimited usage. Flex pricing runs $1 an hour per part-time agent.
Users can reportedly respond to cases themselves on the go, re-assign, change groups, change status, change priority for cases and modify customer information associated with cases.

The widgetry is supposed to be utterly simple.
Reporting, available later this quarter, will include data on how many cases customer service agents have opened, resolved, replied to, reassigned, or reopened regardless of who was assigned the case. It will be priced when it goes GA.
Desk.com Mobile is built with HTML5 to give mobile device users, like Android and iPhone, a richer experience and improved usability. It's free for full-time agents.
Published February 4, 2012 Reads 653
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More Stories By Maureen O'Gara
Maureen O'Gara the most read technology reporter for the past 20 years, is the Cloud Computing and Virtualization News Desk editor of SYS-CON Media. She is the publisher of famous "Billygrams" and the editor-in-chief of "Client/Server News" for more than a decade. One of the most respected technology reporters in the business, Maureen can be reached by email at maureen(at)sys-con.com or paperboy(at)g2news.com, and by phone at 516 759-7025. Twitter: @MaureenOGara
SYS-CON Events announced today that The Open Data Center Alliance, an independent organization that gives stakeholders a voice in shaping the future of cloud computing, has been named “Bronze Sponsor” of SYS-CON's 10th International Cloud Expo, which will take place on June 11–14, 2012, at the Javits Center in New York City, New York.
The Open Data Center Alliance was formed in 2010 as a unique consortium of leading global IT organizations. The Alliance is led by a steering committee of senior ...Feb. 3, 2012 12:21 PM EST Reads: 532 |
By Liz McMillan Big Data has become very popular as what can probably best be described as “loosely structured large scale data”, i.e., data sets of relatively small files.
In his session at the 10th International Cloud Expo, Tom Leyden, Director of Alliances and Marketing at Amplidata, will explain what Big Unstructured Data is (lots of large, unstructured files) and how you build scalable storage infrastructures that can handle such volumes of data. The focus will be on Object Storage, which is the future s...Feb. 2, 2012 07:00 AM EST Reads: 1,104 |
By Elizabeth White SYS-CON Events announced today that the Open Data Center Alliance, an independent organization that gives stakeholders a voice in shaping the future of cloud computing, will co-locate its one-day event “Forecast 2012: Shaping the Future of Cloud Computing” on June 12 at SYS-CON's 10th International Cloud Expo, which will take place on June 11–14, 2012, at the Javits Center in New York City, New York.
“Forecast 2012: Shaping the Future of Cloud Computing” will be open to Alliance members, partne...Feb. 1, 2012 09:54 AM EST Reads: 800 |
By Elizabeth White SYS-CON Events announced today that UShareSoft, provider of a cloud template factory, will exhibit at SYS-CON's 10th International Cloud Expo, which will take place on June 11–14, 2012, at the Javits Center in New York City, New York.
UShareSoft offers a cloud server template factory and enterprise app store platform for self-service software onboarding to cloud. UShareSoft's UForge enables customers to automate the creation and management of cloud images and server templates, with full softwar...Feb. 1, 2012 08:45 AM EST Reads: 866 |
By Liz McMillan In her general session at the 9th International Cloud Expo, Jill Tummler Singer, CIO for the National Reconnaissance Office (NRO), discussed the key elements needed for a triumphant enterprise cloud computing migration and highlighted strategies (including security advantages found in the cloud) to ensure you don't crash and get caught in the riptide of this rapidly emerging technology.
Jill Tummler Singer is CIO for the National Reconnaissance Office (NRO)- which as part of the 16-member Intel...Feb. 1, 2012 08:30 AM EST Reads: 1,025 |
By Pat Romanski Cloud computing has gained momentum and is increasingly being embraced by enterprises of all sizes for application delivery. But the cloud itself is often its own worst enemy as performance, reliability, and the lack of enterprise level capabilities have led to obstacles in growth and adoption of this still promising infrastructure methodology. This is only exacerbated by an increasingly mobile and global world, one that is plagued with security concerns.
In his Day 3 Keynote at the 9th Interna...Feb. 1, 2012 07:45 AM EST Reads: 1,473 |
By Liz McMillan As more enterprises are adopting clouds, the nature of cloud computing is changing. Previously, clouds were used to test applications or for non-mission critical applications. Today, enterprises are using clouds for cost-saving advantages and launching more mission critical applications that have defined performance needs.
In his session at the 10th International Cloud Expo, Eric Shepcaro, CEO and Chairman of the Board of Telx, will discuss how distributed computing has many advantages. It wou...Feb. 1, 2012 06:00 AM EST Reads: 1,330 |
By Elizabeth White What are the legal implications and consequences of cloud computing in the healthcare and high-tech sectors? What are the potential legal protections and solutions from the point of view of providers, suppliers and consumers?
In his session at the 10th International Cloud Expo, Paul Rubell, a Partner at Meltzer Lippe, will discuss the federal mandates that will encourage “meaningful use” of EHR technology by 2015, and what those mandates will require executives to understand about cloud comput...Jan. 31, 2012 10:00 AM EST Reads: 1,055 |
By Pat Romanski Hadoop, MapReduce, Hive, Hbase, Lucene, Solr? The only thing growing faster than enterprise data these days is the landscape of big data tools. These tools, which are designed to help organizations turn big data into opportunities, are gaining deeper insight into massive volumes of information. A recent Gartner report predicts that enterprise data will increase by 650% over the next five years, which means that the time is now for IT decision makers to determine which big data tools are the best...Jan. 31, 2012 07:30 AM EST Reads: 1,229 |
By Pat Romanski SYS-CON Events announced today that CodeFutures Corporation, the company behind dbShards, will exhibit at SYS-CON's 10th International Cloud Expo, which will take place on June 11–14, 2012, at the Javits Center in New York City, New York.
CodeFutures Corporation, the company behind dbShards, is a leading supplier of database performance and reliability tools that reduce the time and effort required to dramatically increase database scalability and performance. With dbShards, production environm...Jan. 30, 2012 05:30 AM EST Reads: 992 |
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Big Data has become very popular as what can probably best be described as “loosely structured large scale data”, i.e., data sets of relatively small files.
In his session at the 10th International Cloud Expo, Tom Leyden, Director of Alliances and Marketing at Amplidata, will explain what Big Unstructured Data is (lots of large, unstructured files) and how you build scalable storage infrastructures that can handle such volumes of data. The focus will be on Object Storage, which is the future s...
SYS-CON Events announced today that the Open Data Center Alliance, an independent organization that gives stakeholders a voice in shaping the future of cloud computing, will co-locate its one-day event “Forecast 2012: Shaping the Future of Cloud Computing” on June 12 at SYS-CON's 10th International Cloud Expo, which will take place on June 11–14, 2012, at the Javits Center in New York City, New York.
“Forecast 2012: Shaping the Future of Cloud Computing” will be open to Alliance members, partne...
SYS-CON Events announced today that UShareSoft, provider of a cloud template factory, will exhibit at SYS-CON's 10th International Cloud Expo, which will take place on June 11–14, 2012, at the Javits Center in New York City, New York.
UShareSoft offers a cloud server template factory and enterprise app store platform for self-service software onboarding to cloud. UShareSoft's UForge enables customers to automate the creation and management of cloud images and server templates, with full softwar...
In her general session at the 9th International Cloud Expo, Jill Tummler Singer, CIO for the National Reconnaissance Office (NRO), discussed the key elements needed for a triumphant enterprise cloud computing migration and highlighted strategies (including security advantages found in the cloud) to ensure you don't crash and get caught in the riptide of this rapidly emerging technology.
Jill Tummler Singer is CIO for the National Reconnaissance Office (NRO)- which as part of the 16-member Intel...
Cloud computing has gained momentum and is increasingly being embraced by enterprises of all sizes for application delivery. But the cloud itself is often its own worst enemy as performance, reliability, and the lack of enterprise level capabilities have led to obstacles in growth and adoption of this still promising infrastructure methodology. This is only exacerbated by an increasingly mobile and global world, one that is plagued with security concerns.
In his Day 3 Keynote at the 9th Interna...
As more enterprises are adopting clouds, the nature of cloud computing is changing. Previously, clouds were used to test applications or for non-mission critical applications. Today, enterprises are using clouds for cost-saving advantages and launching more mission critical applications that have defined performance needs.
In his session at the 10th International Cloud Expo, Eric Shepcaro, CEO and Chairman of the Board of Telx, will discuss how distributed computing has many advantages. It wou...
What are the legal implications and consequences of cloud computing in the healthcare and high-tech sectors? What are the potential legal protections and solutions from the point of view of providers, suppliers and consumers?
In his session at the 10th International Cloud Expo, Paul Rubell, a Partner at Meltzer Lippe, will discuss the federal mandates that will encourage “meaningful use” of EHR technology by 2015, and what those mandates will require executives to understand about cloud comput...
Hadoop, MapReduce, Hive, Hbase, Lucene, Solr? The only thing growing faster than enterprise data these days is the landscape of big data tools. These tools, which are designed to help organizations turn big data into opportunities, are gaining deeper insight into massive volumes of information. A recent Gartner report predicts that enterprise data will increase by 650% over the next five years, which means that the time is now for IT decision makers to determine which big data tools are the best...
SYS-CON Events announced today that CodeFutures Corporation, the company behind dbShards, will exhibit at SYS-CON's 10th International Cloud Expo, which will take place on June 11–14, 2012, at the Javits Center in New York City, New York.
CodeFutures Corporation, the company behind dbShards, is a leading supplier of database performance and reliability tools that reduce the time and effort required to dramatically increase database scalability and performance. With dbShards, production environm...
There’s an excellent discussion going on over on the Cloud Computing Google Group about the pace of migration of traditional software to a SaaS model.
Here I recently went into some of the very real reasons why the migration is slower than some would like, but didn’t really talk about the pace of a...
Application development has been moving in the direction of platform abstraction. That is, the need for developers to have detailed knowledge of the infrastructure that the application was being deployed on was becoming less important with increasing sophistication of the application platform for wh...
In compliment to Jon’s headline focus on Enterprise Cloud Computing, my key specialism is where this technology overlaps with social media aka ‘Enterprise 2.0′.
Although it can feel like you’re playing an intense game of Buzzword Bingo, the key way to approach new technologies like Cloud Computing ...
Every year, our friends at ESG post results of their annual Spending Intentions Survey, indicating where many businesses are likely to spend their IT dollars over the coming year. Recently Steve Duplessie posted an article on his blog entitled Cloud – The Cost Containment Strategy that concludes clo...
Explore why not just revenue streams and business models are slowing the demise of installed software. And see how independent software vendors and their customers are leveraging the cloud....
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Or is it?
I subscribe to a lot of newsletters and have a ton of Google Alerts to help me mine for i...
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The Cloud without process cannot deliver on the promise of Business Tec...
One of the benefits of web applications is that they are generally transported via TCP, which is a connection-oriented protocol designed to assure delivery. TCP has a variety of native mechanisms through which delivery issues can be addressed – from window sizes to selective acks to idle time specif...
Every once in a while, as the number of people following me grows (thank you, each and every one), I like to revisit something that is fundamental to the high-tech industry but is often overlooked or not given the attention it deserves. This is one of those times, and the many-faceted nature of any ...
In most cases, the use of the term “consolidation” implies the aggregation (and subsequently elimination) of like devices. Application delivery consolidation, for example, is used to describe a process of scaling up infrastructure that often occurs during upgrade cycles. Many little boxes are exchan...

















