SaaS Journal

Software vendors transitioning from a license software model to a Software as a Service (SaaS) model have the opportunity for a more sustainable and predictable business model but face the potential for significant customer lifecycle missteps in the transition. Current SaaS providers know that improvements in the customer lifecycle can have a substantial impact on their profitability. Selling to the right people and nurturing long-term relationships with these decision makers is a continuing challenge and is one of the keys to success. Ongoing efforts to achieve this in an effective, repeatable, and efficient manner will result in happy customers and a more profitable SaaS business. Whether you are a current SaaS provider or are just converting here are some pitfalls in the customer lifecycle: 1. Successfully Selling to the Wrong People A key attribute of a successfu... (more)

Cloud and SaaS Force a Rethinking of Integration and Middleware

Major trends around cloud, mobile, and software as a service (SaaS) are dramatically changing the requirements and benefits of application integration. In many respects, the emphasis now on building hybrid business processes from a variety of far-flung sources forces a rethinking of integration and middleware. Integration capabilities themselves often need to be services in order to support a growing universe of internal and external constituent business process component services. And increasingly, integration needs to be ingrained in applications services, with the costs and co... (more)

Cloud 2.0 Applications

Although Cloud Computing represents a shift from fixed cost, on-premise software model to a utility, online pricing alternative, it’s also the nature of software engineering itself and how that is delivered that is changing, and it’s this combination that offers the biggest value to IT consumers. The Cloud Application Platform Central to this strategy is the concept of the Cloud Application Platform, like the VMware offering among others. ‘DevOps’ represents the merging of the two worlds, enabling a more agile, modular approach to building software solutions for clients. For ex... (more)

Tous égaux devant le «Cloud»

Semaine du 14 juillet : la France défile et prend quelques jours de vacances. Le lien avec l’informatique dans les nuages ? Le 14 juillet célèbre la Révolution française et la devise de la France :  Liberté, égalité, fraternité. Je parle souvent dans ce blog de «révolution» à propos du Cloud et en particulier de la R2I, Révolution Industrielle informatique. Il m’est donc venu l’idée de proposer une devise pour cette révolution du Cloud :              Universalité, égalité, compétitivité Pourquoi ? Les solutions Cloud Computing, et en particulier les applications en mode SaaS, u... (more)

Cloud + Open Source = OpenSaaS

One of Cloud's little secrets is the lack of portability for applications delivered using the "Software as a Service" (SaaS) model. Many companies sign up for SaaS applications with the belief that it'll be easy for them to migrate to another if they need to. But that runs against the plans of the SaaS vendors, who look for long-term agreements to lock customers in by providing no exit strategy. A new model, called OpenSaas, is the answer. OpenSaaS is software delivered as a service, with open source principles at its core. There's no lock in. When you want to leave, you export a ... (more)