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About the Program
What's New: Support for Netbeans 5 (1/31)
Support for Sun Studio 11
If you're a software engineer working on Sun developer tools, and Java 2 Standard Edition, we invite you to evaluate our new expert assistance program. We'd like to think that between our published learning resources and your skills as software professionals, you will only occasionally need to use this service. However, there are times when you hit a roadblock and just can't get through it on your own. For cases like this, we offer this program. Through this program, you can get such help as:
- Diagnostic advice
- Sanity check on coding approach
- Workarounds to current problems
- Best practice guidance
- Pointers to relevant sample applications and documentation that address the issue
Ask us a question about any aspect of our developer tools or Java 2 Standard Edition and an engineer will respond to you by email within 24 hours, either with an answer or a commitment to track down the information. Program rules and conditions are provided below.
Note that the program is currently in the beta stage and supported products and technologies are limited as noted below. There will be no charge for this service until after the beta program ends, at which time there will be a set fee per submission.
Program Rules and Conditions
- Agree to the program terms and fill out an assistance request form.
- Send us the form by submitting it. An engineer will respond to you within 24 hours.
- For more information about the data collection and use practices, please refer to the Privacy Statement.
Note that this program is currently in beta and the complimentary period may end without notice.
Supported Products and Technologies in this Beta Program:
- Netbeans 5 (1/31)
- Java Studio Creator 2
- J2SE 1.4.2/5 (Core - No Desktop/GUI API support)
- Sun Studio 10/11 for Solaris
- Java Studio Enterprise 7/8
FAQ's
Q: What if I have follow-on questions to my original query?
A: Your original query is assigned a case number. The case is not closed until you are satisfied. As follow ups to your question, you will have the opportunity to exchange further information and data with Sun until the case is satisfactorily closed.
Q: Where can I report product defects?
A: This program is intended for quick answers to programming questions and related product features.
For reporting product defects, use the online process at http://bugs.sun.com instead.
Q: What kind of architectural help can I get?
A: While we can provide general sanity checks, the architectural design of a large project is beyond the scope of this program. For such questions, we recommend that you work with our Professional Services group.
Q: Will you write code for me?
A: No. This program will provide general advice and guidance on the use of APIs, functions, methods, product features and related programming techniques to the extent of providing examples wherever possible. However we cannot provide finished pieces of code tailored to the specific requirements.
Q: Why aren't more Sun software products supported in this program?
A: As with any beta program the current resources for this project are
limited. We have attempted to cover the Sun products, tools and
technologies most often used by software developers as a start, and hope
to grow this portfolio in the future.
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