CRM Done Right While effective and successful CRM is not easy, it is necessary. Companies that align the goals of the stakeholder groups and expertly balance and prioritize their scarce resources to perform the key CRM approach steps, can improve their likelihood of CRM success from less than 20 percent to closer to 60 percent.  > Taking Center Stage: The 2005 Chief Procurement Officer Survey Procurement performance is moving to center stage. This survey highlights several strategic imperatives that, taken collectively, are fundamentally altering the role of procurement - not only what is expected in terms of outcomes and performance, but also the type of organization and individuals that excel in this new procurement environment.  > Improving IT Operational Efficiency In today's highly complex and competitive business environment Information Technology (IT) plays an important role in automating processes and tasks within organizations. It provides the infrastructure to facilitate communication and share information across organizational boundaries.   > IBV - Finance Shared Services and Outsourcing: Magical, Mythical or Mundane? Within finance organizations, cost reduction has been a constant. But many companies are recasting the role of Finance. They are attempting to transform Finance from a backward-looking, number-crunching organization to one that is future-oriented and focused on providing value through deeper analysis and insight.   > Eliminating the Strategic Blind Spot With growth rapidly moving past cost-cutting as the top corporate objective, executives are actively rethinking their business strategies, searching for innovative ways to spur sustainable growth. Despite all the consternation around finding the ideal strategy, perhaps the answer lies not in the strategy itself, but rather in how it is developed.  > Free Whitepapers from the Avaya IP Telephony and Mobility Center WHITEPAPER : Understanding VoIP—Leveraging Technology for a Competitive Edge See how converging your voice and data networks can save money and increase efficiency and productivity. WHITEPAPER : Driving Agility Through Business Communications Applications Meet the growing demands for increased speed and precision in global business. WHITEPAPER : Business Communications Applications on Any Network Find out how Business Communications Applications can help your company compete more effectively in a world that, from a communications perspective, is shrinking.

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eCRM Product Spotlight EmailUnlimited 5.0 - December 24, 2003 Professional e-mail marketing & eCRM tool lets businesses of any size develop personalized, automated e-mail campaigns. Contact Center Software - December 10, 2003 Database Systems Corp. provides customer contact center software as well as contact center phone systems that are capable of both inbound and outbound operations. OfficeSpark - November 18, 2003 A user-friendly and feature rich CRM solution that includes sales-force automation, contact management, project management and campagign management and execution. Reference Logic - November 18, 2003 Reference Logic is a complete 'program in-a-box' sales and marketing software solution that addresses the common challenges of implementing a customer reference program.

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Salesforce: The New Microsoft?
By Susan Kuchinskas  - January 20,2006
Software-on-demand vendor's story beginning to sound a lot like Redmond's.

Online Sales Up, Service Down
By Susan Kuchinskas  - January 11,2006
Two reports highlight growing issues with customer service at Web shopping sites.

U.S. Women Draw Even With Men Online
By Roy Mark  - December 29,2005
American men and women are using the Internet at a comparable clip, but with different preferences.

Green Light For Siebel-Oracle Merger
By Jim Wagner  - December 22,2005
UPDATED: The European Commission doesn't find any antitrust issues lurking behind Oracle's $5.85 billion bid.

Yahoo Analytics Marries Online And Off
By Susan Kuchinskas  - December 19,2005
With online ads set to take an even bigger bite of the media pie in 2006, interactive media powerhouse Yahoo wants to show clients just how well it works.

A CRM Sandbox For Wary Customers
By Susan Kuchinskas  - December 12,2005
New testing service will let companies try out apps in a parallel IT universe.

SugarCRM Sweetens Open Source CRM
By Sean Michael Kerner  - December 12,2005
Version 4.0 set to debut this week, but is the pace of innovation too fast for enterprise users?

Microsoft CRM 3.0 All About the Integration
By Dan Muse  - December 07,2005
The software giant announces the availability of the long-waited Microsoft CRM 3.0, touts tighter integration with Outlook and a hosted version.

UPS Delivers For Internet Heavies
By Tim Gray  - November 30,2005
Yahoo and eBay benefit from Brown's holiday push with new shipping options.

Online Shoppers Wary of Online Shopping
By Tim Gray  - November 25,2005
The high holiday season may cause high holiday anxiety.

SAP Gaining Ground in Merchant Applications
By Clint Boulton  - November 22,2005
The company will purchase Khimetrics to keep up with Oracle in the retail applications niche.

E-Forms Software to The Workplace Rescue?
By Clint Boulton  - November 22,2005
IBM Workplace Forms is the company's stab at putting electronic forms software onto customers' computers.

Social Shopping at Yahoo
By Susan Kuchinskas  - November 21,2005
Revamped site aims to amp holiday spending by adding social networking.

PayPal, Google Part of NetSuite Upgrades
By Devin Comiskey  - November 17,2005
Netsuite today announced a host of new features bringing advanced e-commerce capabilities to its online retailers.