RT Essentials -- This comprehensive guide shows you how to customize RT to better fit your organization's business needs. After introducing you to what ticketing systems are, the book shows you how to install and configure RT. From there, it explains how to perform simple tasks that will turn your RT server into a highly useful tracking tool. Sample Chapter 3, Getting Started (PDF), is available free online.

The Art of Project Management Tour -- Scott Berkun, author of the bestselling book, The Art of Project Management, is hitting the road in October, doing lectures in Boston, New York, and Pittsburgh. Inspiring, funny, honest, and compelling, this essential book is fueled by over a decade of work in the industry and will save you and your team countless hours of trial and error. Further details on the tour can be found on Scott's blog.

Using the ESB Service Container -- Dave Chappell discusses the ESB service container--a key architectural concept that provides the implementation of the ESB's service interface--in this excerpt from his recently released Enterprise Service Bus.

Dave Chappell: Inside the Enterprise Service Bus -- Integration Developer News spoke with Dave Chappell to gain insights on how ESBs work, and more importantly, how they may change the way Java developers look at XML, XPath, messaging, and transaction-driven integration projects. Dave is the author of O'Reilly's upcoming Enterprise Service Bus.

Jump Start Your Career in Programming with the O'Reilly Learning Lab -- Learn programming, systems, and networking skills through the O'Reilly Learning Lab. All Learning Lab courses are online, self-paced, and provide the technology environments needed to develop and practice new skills. In addition, every student is assigned a personal O'Reilly instructor for coaching and feedback throughout each course. Completion of selected course sequences earns students a Certificate from the University of Illinois at Urbana-Champaign. Enroll and start today!

Tightening Python's Grip in Enterprise IT -- In this OE Trends interview, Alex Martelli talks about how Python scripting can extend the integration capabilities of Win32, ASP.NET, Java, and C/C++. Alex is the author of Python Cookbook and Python in a Nutshell.

Safari Bucks Industry EBook Trend -- This EContent Magazine article explores why Safari Bookshelf, the premier electronic reference library for IT professionals and programmers, is succeeding in the ebooks market where so many others have failed. If you're not familiar with Safari, try a free trial subscription.