RT Essentials -- This comprehensive guide shows you how to customize RT to better fit your organization's business needs. After introducing you to what ticketing systems are, the book shows you how to install and configure RT. From there, it explains how to perform simple tasks that will turn your RT server into a highly useful tracking tool. Sample Chapter 3, Getting Started (PDF), is available free online.

Scott Berkun on Dr. Dobb's Great Writers NetSeminar Series -- Scott Berkun, author of the newly released The Art of Project Management is the first presenter in the new Great Writers NetSeminar Series sponsored by Dr. Dobb's Journal and C/C++ User's Journal. Scott, a long-time veteran, will offer invaluable perspectives and techniques for project management on August 31 at 11:00 a.m. PT. Register today (free) to reserve your place.

Using the ESB Service Container -- Dave Chappell discusses the ESB service container--a key architectural concept that provides the implementation of the ESB's service interface--in this excerpt from his recently released Enterprise Service Bus.

Dave Chappell: Inside the Enterprise Service Bus -- Integration Developer News spoke with Dave Chappell to gain insights on how ESBs work, and more importantly, how they may change the way Java developers look at XML, XPath, messaging, and transaction-driven integration projects. Dave is the author of O'Reilly's upcoming Enterprise Service Bus.

Safari Bucks Industry EBook Trend -- This EContent Magazine article explores why Safari Bookshelf, the premier electronic reference library for IT professionals and programmers, is succeeding in the ebooks market where so many others have failed. If you're not familiar with Safari, try a free trial subscription.

Tightening Python's Grip in Enterprise IT -- In this OE Trends interview, Alex Martelli talks about how Python scripting can extend the integration capabilities of Win32, ASP.NET, Java, and C/C++. Alex is the author of Python Cookbook and Python in a Nutshell.